The Dialpad App is available on iOS, Android, Chrome, and as an Extension. Download the app on any device and work the way you feel most comfortable! Open Talkdesk Callbar's settings and select Krisp Speaker and Krisp Microphone as Audio Input and Audio Output Please do not select Krisp Speaker as Ringing Output, because it will try to mute the ringing sound. Search a portfolio of Call Center software, SaaS and cloud applications for Mac. Save time with reviews, on-line decision support and guides.
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Talkdesk Competitors
Starting from $29 per user/month
Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voic...
Talkdesk top competitors and alternatives for 2020
Talkdesk is a fantastic tool that has a lot to offer, but it’s important to make sure you’re choosing the right Call Center software for your company and its unique needs. Talkdesk has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.
Here are 4 alternatives to Talkdesk that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for low budget companies, and Parakeet for starting businesses and freelancers.
1. Nextiva Hosted Call Center - Best for SMBs
Nextiva Hosted Call Center is a leading Call Center software designed for for small and medium size business, Nextiva Hosted Call Center installed on-premises or used cloud based, Talkdesk can be used on the cloud.Nextiva Hosted Call Center, with a pricing score of 3.6 is considered less expensive to implement than Talkdesk with a score of 4.2. Nextiva Hosted Call Center published pricing is $19.95 per user/month.
Nextiva Hosted Call Center is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Nextiva offers 20 main features).
Compare head to head: Nextiva Hosted Call Center Vs Talkdesk
2. CenterWare Inbound - Best for Large Business
CenterWare Inbound is a leading Call Center software designed for for large size business, CenterWare Inbound used on the cloud, Talkdesk can be used on the cloud.CenterWare Inbound, with a pricing score of 5.6 is considered more expensive to implement than Talkdesk with a score of 4.2. CenterWare Inbound published pricing is Pricing not available.
CenterWare Inbound is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (CenterWare offers 9 main features).
Compare head to head: CenterWare Inbound Vs Talkdesk
3. 8x8 Contact Center - Best for Low Budget Companies
8x8 Contact Center is a leading Call Center software designed for for low budget, 8x8 Contact Center installed on-premises or used cloud based, Talkdesk can be used on the cloud.8x8 Contact Center, with a pricing score of 2.2 is considered less expensive to implement than Talkdesk with a score of 4.2. 8x8 Contact Center published pricing is $0.04 per minute.
8x8 Contact Center is rated 3.9 stars by ITQlick experts, both software products offer a good range of features (8x8 offers 43 main features).
Compare head to head: 8x8 Contact Center Vs Talkdesk
4. Parakeet - Best for NO Budget or Start up Companies
Parakeet is a leading Call Center software designed for if you have very low to no budget or you just want to start with a free version, Parakeet installed on-premises or used cloud based, Talkdesk can be used on the cloud.Parakeet, with a pricing score of 2 is considered less expensive to implement than Talkdesk with a score of 4.2. Parakeet published pricing is $15 per user/month.
Parakeet is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (Parakeet offers 13 main features).
Compare head to head: Parakeet Vs Talkdesk
5. TouchStar Dialler
TouchStar Dialler is a leading Call Center software designed for if you want to consider another good alternative, TouchStar Dialler used on the cloud, Talkdesk can be used on the cloud.TouchStar Dialler, with a pricing score of 3.4 is considered less expensive to implement than Talkdesk with a score of 4.2. TouchStar Dialler published pricing is Pricing not available.
TouchStar Dialler is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (TouchStar offers 6 main features).
Compare head to head: TouchStar Dialler Vs Talkdesk
6. zendesk talk
zendesk talk is a leading Call Center software designed for if you want to consider another good alternative, zendesk talk installed on-premises or used cloud based, Talkdesk can be used on the cloud.zendesk talk, with a pricing score of 2 is considered less expensive to implement than Talkdesk with a score of 4.2. zendesk talk published pricing is $5 per month.
zendesk talk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (zendesk offers 25 main features).
Compare head to head: zendesk talk Vs Talkdesk
7. Telax Hosted Call Center
Telax Hosted Call Center is a leading Call Center software designed for if you want to consider another good alternative, Telax Hosted Call Center installed on-premises or used cloud based, Talkdesk can be used on the cloud.Telax Hosted Call Center, with a pricing score of 2 is considered less expensive to implement than Talkdesk with a score of 4.2. Telax Hosted Call Center published pricing is $35 per user/month.
Telax Hosted Call Center is rated 4 stars by ITQlick experts, both software products offer a good range of features (Telax offers 13 main features).
Compare head to head: Telax Hosted Call Center Vs Talkdesk
8. USAN IVR
USAN IVR is a leading Call Center software designed for if you want to consider another good alternative, USAN IVR installed on-premises or used cloud based, Talkdesk can be used on the cloud.USAN IVR, with a pricing score of 6.2 is considered more expensive to implement than Talkdesk with a score of 4.2. USAN IVR published pricing is $1,000 per license.
USAN IVR is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (USAN offers 4 main features).
Compare head to head: USAN IVR Vs Talkdesk
ITQlick score
License pricing
Functionality score
Fit medium business
Software review
88/100
4.2/10
$29 per user/month
Cloud
9
99/100
3.6/10
$19.95 per user/month
On premise and Cloud
20
91/100
5.6/10
Pricing not available
Cloud
9
93/100
2.2/10
$0.04 per minute
On premise and Cloud
43
84/100
2/10
$15 per user/month
On premise and Cloud
13
Questions about Talkdesk?
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Last updated: Aug 11, 2020
Talkdesk Review
Starting from $29 per user/month
Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voic...
Shlomi Lavi / updated: Aug 11, 2020
What is Talkdesk Used For?
Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voice response (IVR), automatic call distribution (ACD), as well as skills-based routing to route callers to an agent who tackles their needs based on available tailored data. Talkdesk software is a product of Talkdesk Company established in 2011 in the US. The key features of Talkdesk software include Blended Call Center, Call Logging, Call recording, Call Scripting, Escalation Management, and Inbound Call Center among others. Talkdesk enables the agent to customize the conversation as it displays the image of the caller, their names, purchase history, contact info in real time on the agent’s browser. The software platform can integrate with multiple programs such as Salesforce, Desk.com, InfusionSoft, Shopify and Zendesk.
Average Rating -
The rating of Talkdesk is 3.7 stars out of 5. The rating is based on ITQlick expert review.
Typical Customers
The typical customers include the following business size: Small business, Medium business.
Competitors & Alternatives
The two main competitors of Talkdesk software include Nice Chat and Mikogo software. Nice Chat software is a cloud-based ECommerce oriented online chat platform with multiple chat features like visitor tracking, team management, analytics, and more while Talkdesk software is a cloud-hosted enterprise call center solution modeled to enhance customer satisfaction in organizations. Talkdesk software is a product of Talkdesk Company in the US whereas Nice Chat software is a product of World Tech Company in Estonia. Talkdesk integrates with programs such as Salesforce, Desk.com, InfusionSoft, Shopify and Zendesk but in contrast, Nice Chat integrates with Slake, Wordpress, Prestashop and more. Mikogo software is a cloud-based free screen collaboration platform modeled to streamline online meetings and web conferencing while Talkdesk software is a cloud-hosted enterprise call center solution modeled to enhance customer satisfaction. Talkdesk supports Windows, Mac, and Web-based devices whereas Mikogo supports Windows, Android, iPhone/iPad, Mac, and Web-based platforms. Mikogo works well with medium and small businesses while Talkdesk serves small medium and large firms.
Talkdesk Pricing Information
The cost of license starting from $29 per user/month. The experts at ITQlick has reviewed Talkdesk pricing and gave the software a total cost of ownership (TCO) rating of 4.2 out of 10. Custom price cost for your business is available upon request.
Questions to ask the vendor during a demo
Schedule a demo and access 25 must ask questions for the vendor while watching Talkdesk in action
Is it the right software for you?
Talkdesk software provides enterprise call center solutions for small and medium businesses, as well as large enterprises. The solution is best-suited for Healthcare, E-Commerce, and BPOs sectors. Talkdesk serves multiple markets such as Asia, Australia, Brazil, Middle-East and Africa, and Canada among others. It is available in various languages including French, Portuguese, Russian, German, Italian, Spanish and English.